FAQs

HOW DO I REGISTER AS A PATIENT IN THE OHIO MEDICAL MARIJUANA CONTROL PROGRAM AND RECEIVE MY PATIENT CARD?

Visit a certified physician who can confirm that you have a qualifying condition for medical marijuana. The physician will create your profile in the Patient & Caregiver Registry.

Confirm and complete your registration for the program through the Patient & Caregiver Registry (see medical marijuana patient registration guide).

HOW DO I REGISTER AS A CAREGIVER IN THE OHIO MEDICAL MARIJUANA CONTROL PROGRAM AND RECEIVE MY CAREGIVER CARD?

A patient must notify a certified physician that they would like you to serve as their caregiver. The physician will then create your profile in the Patient & Caregiver Registry. If the patient is a minor or has a court-appointed legal guardian, they must have a caregiver.

Confirm and complete your registration for the program through the Patient & Caregiver Registry (see “Completing Caregiver Registration” video on the patient and caregiver page). NOTE: Caregiver registration will be activated after approval by the Board of Pharmacy.

HOW DO I FIND A PHYSICIAN WHO IS CERTIFIED TO RECOMMEND MEDICAL MARIJUANA?

The Medical Board maintains a list of all Ohio licensed physicians who are certified to recommend medical marijuana. The list can be found by clicking here.

Due to State Regulations, our staff are prohibited from recommending a specific physician.

IS THERE HELP AVAILABLE FOR THOSE WHO ARE MISUSING OR ABUSING MEDICATION OR OTHER DRUGS?

If you or someone you know is struggling with addiction, call 877-275-6364 for information and a referral or visit https://findtreatment.gov.

HOW LONG WILL REGISTRATION BE VALID?

A patient or caregiver registration will be valid from the date of issuance and expire one year later, on the last day of the month it was issued.

WILL MY REGISTRATION STATUS BE MADE PUBLICLY AVAILABLE?

No. The law prohibits the Board of Pharmacy, as well as licensed dispensaries, from making personal identifying information public. Physicians and those employed by dispensaries will be able to verify a patient or caregiver’s registration.

WHAT PRODUCTS ARE AVAILABLE FOR PURCHASE TO MEDICAL PATIENTS?

Medical patients are authorized to purchase: oils, tinctures, plant material, edibles, lotions, creams, patches, vapes and non-infused pre-rolls only. The law prohibits the use of medical marijuana by smoking or combustion but does allow for vaporization and pre-rolls in the non-infused option.

CAN NEW FORMS BE APPROVED?

Yes. An individual may petition the Board of Pharmacy to approve an additional form or method of using medical marijuana. The petition form can be found by visiting: www.medicalmarijuana.ohio.gov/AddFormMethod.

REMINDER: The law prohibits any form or method considered attractive to children and the use of medical marijuana by smoking or combustion.

DOES OHIO RECOGNIZE MEDICAL MARIJUANA CARDS ISSUED BY OTHER STATES?

Currently, Ohio does not recognize medical marijuana registry cards issued in other states. The law requires that the Board of Pharmacy attempt in good faith to negotiate and enter into reciprocity agreements with other states. If Ohio does enter into a reciprocity agreement with another state, more information will be posted to the OMMCP website.

When is the last customer of the day taken?

As part of our policy and to maintain compliance with the state, we must take our last customer 15 minutes prior to the closing time of the day. This ensures that all transactions, which are typically 10-15 minutes, are completed within the stores listed hours. Any sales or removal of product from the store after hours if prohibited. Unfortunately this rule cannot be accommodated

When do you take your last customer or pre-order?

We stop accepting pre-orders and new customers who need patient profiles built 30 minutes prior to the end of posted hours.

Do you have a Veteran discount?

Veterans get 25% off all day everyday for both medical and adult use. First time visitors or if adding to your account, you are asked to stop in to show proof of service (military ID, discharge paperwork with valid photo ID, etc) to build or update your profile in order to take advantage of this discount. It will be stored in yourprofile thereafter at our store.

When you apply for a medical card, you can also supply this information and it will be automatically applied to your profile as well for the state.

Do you have medical discounts?

In our best attempt to assist those in need - the 15% daily discount increased to 25%, but has reduced to being offered on Monday and Tuesday.If you have further questions regarding this policy change, you may reach out to info@backroadwellness.com.

What is you policy for indigent customers?

Our indigent customers are eligible for a 25% off discount daily when they also hold a medical card. This is a formal rule set by the State of Ohio that requires our stores’s compliance in order to hold our licensure to dispense. Information needed to qualify for this is determined by the state when you apply for the medical card. If you have further questions, you may reach out to info@backroadwellness.com or refer to the Division of Cannabis website.

Do you accept credit cards, bank cards, or pay by bank?

We are cash only. Each location has ATMs to serve you. Plus we also accept the Spendr app in whichyou can purchase using a debit card through a third-party app on your phone.

Why are some items not able to be filled to my order when it is available online?

When an item is showing in stock, it is potentially sitting in an order awaiting pickup and will not show as out of stock until it is picked up.

Do you offer rainchecks?

All specials and promotions are while supplies last. Some items, inventory, and prices will vary by store location and are subject to that locations availability.

What is your Return Policy?

Backroad Wellness is committed to our customers’ satisfaction. As such, we understand that there are instances when it may be necessary to return a product.

*Not withstanding these policies, unwanted and unused or partially used products purchased from Backroad Wellness may be returned with proof of purchase at any time exclusively for destruction and disposal purposes.*

Backroad Wellness accepts product returns for a contemporaneous refund, and will revise medical patient days accordingly, under the following circumstances:

• the product is defective
• the product was recalled in a state-issued recall and the product is returned with receipt to the location of purchase within thirty (30) days of the recall notice.
• the product does not match the item listed on the receipt (i.e. error in dispensing)
• the product was mislabeled by the cultivator or processor

The store’s manager may in their sole discretion refuse to issue a refund for defective products that are less than full.

Only items purchased from this dispensary may be accepted for return. You may not return products purchased from any other dispensary, including products purchased from another Backroad Wellness location. You must furnish a receipt showing the product, date of purchase, and identification of the dispensing entity. Only the original purchaser may return a product, unless the original purchaser was a patient with a registered caretaker, in which case either may return the product.

Do you have a Drive-Thru available?

Yes, we have a drive-thru at all locations. The drive-thru is pre-orders only. First time customers are asked to come inside to make their profile, thereafter they can place their order online and pickup through the drive thru. The drive-thru window closes fifteen minutes prior to posted closing times.

How do I cancel my order?

All orders must be picked up by the end of the day. Any orders not picked up will be cancelled per DCC regulations. You can always call into the store to cancel or to change your pickup time as well.

Cambridge 740-255-5592
Lima 567-289-6052
New Boston 740-231-6963

Are bags allowed in the store?

For the safety and security of customers and staff, we ask that backpacks and large bags either be left in your vehicle or with security before entering the dispensing floor.

My total has changed at pickup - how has this happened?

If customers leave their browser open or items on sale in their cart, without refreshing, the ecommerce system will allow you to checkout at the sake price. However, upon pickup the system does recognize the sale as no longer being valid and will adjust the price accordingly. 

To avoid this issue, if you are shopping after midnight, when sales will start for the next day, be sure to refresh your page so your cart will refresh as well. 

Why are my products I ordered not available at pickup?

At Backroad Wellness, we strive to provide accurate and up-to-date information about our products. However, discrepancies may exist between the items listed on our menu and the actual products available. Items will show as available until the items are actually sold in an order, just like all ecommerce/pickup systems. At pickup, some items may not be available and a substitution can be made, but you must do so inside if picking up in the drive thru by store policy. 

All product details, including but not limited to availability, pricing, and descriptions, are subject to change without notice.

Final verification of product details and confirmation of purchase will occur at the point of sale. We recommend checking with our staff for the most current information before making any purchasing decisions.

Backroad Wellness is not responsible for any discrepancies between the listed menu items and the products available at the time of purchase.